Return And Refund Policy

Your satisfaction is important to us. If you are not completely happy with your purchase, you may return eligible items for a refund or exchange.

Return Window:
Items must be returned within 14 days of delivery. After this period, we cannot accept returns or offer refunds.

Eligibility Requirements:
To be eligible for a return, your item must be:

• Unworn, unwashed, and unused
• In its original packaging, with tags attached
• Free of any damage, stains, or odors

Non-Returnable Items:

• Swimwear with hygiene sticker removed
• Jewelry and accessories (for hygiene reasons)
• Final sale or discounted items

How to Initiate a Return:
Email support@vibeandchics.shop with your order number and reason for return. Our customer service team will provide you with return instructions.

Return Shipping Costs:
Customers are responsible for return shipping fees unless the item is defective or incorrect.

Refund Processing:
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days. You’ll be notified via email when the refund is processed.

Exchanges:
We offer exchanges for size or color if the desired item is in stock. Please contact us to arrange an exchange.